We’ve seen this happen over and over: a growing agency brings in an ops manager to get control of delivery, reporting, client onboarding, team coordination, all of it.
Two months later, that person is running everything through Slack, spreadsheets, scattered tools, and a lot of reminders.
The problem isn’t the hire. It’s the lack of infrastructure.
- If delivery requires them to manually check 3 tools to know what’s going on, that’s a system issue.
- If client onboarding changes every time depending on who’s involved, that’s a system issue.
- If reporting means chasing updates across platforms and pulling them into a Google Doc, that’s a system issue too.
And that’s where we come in.
We’re not handing out frameworks or doing ops coaching. We build internal tools, automation layers, and data workflows that handle all the repeatable operational stuff behind the scenes.
We’ve built:
- automated onboarding systems that pull from forms, build internal tickets, and notify the right people
- reporting dashboards that remove the need for update meetings
- delivery pipelines that eliminate “just checking in” messages completely
So instead of an ops manager acting as a human patch between broken tools and inconsistent processes, they get to work with actual visibility and control.
If you’ve got good people but they’re buried in workarounds and checklists, it’s not a resourcing issue. You’re missing infrastructure.
We help you build it.